Privacy Notice

1. Data controller

Under Personal Data Protection Law No. 6698 ("KVKK"), the data controller is [Company name] ("Tuna Medya Ajansı"). Address: [Full address].

2. Personal data processed

• Identity and contact: full name, email address, phone number, company name
• Request details: the service you are interested in and the information you share in your message
• Chat assistant records: the messages you write to the assistant and your answers (such as your business, industry, goals, timeline and advertising budget), the questions you ask, and the date and type of any meeting arranged
• Transaction security: your IP address, kept temporarily when the form is submitted to prevent abuse; in the chat, an irreversible hash of your IP address and a strictly necessary session cookie (tk_asistan) used to continue the conversation
• Site preference: a preference cookie (tema) kept for one year to remember your light/dark theme choice; it contains no personal data

3. Purposes and legal grounds

Your data is processed to respond to your request, prepare a quote and communicate with you, on the legal grounds of KVKK Art. 5/2-c (directly related to the formation or performance of a contract) and Art. 5/2-f (legitimate interest); and to keep the form and chat secure, under Art. 5/2-f. The answers you give the chat assistant are used to understand your needs, prepare a suitable quote, arrange a meeting and answer your questions. The assistant does not make binding decisions about you; your request is reviewed by our team.

4. Transfers

Form messages and the chat assistant's request summaries reach us through our email service provider. Questions the chat assistant cannot answer from its prepared replies are sent to our AI service provider, Anthropic PBC (USA), so they can be answered; in this transfer your question and the last few messages of the conversation are sent with email addresses and phone numbers removed. Because these providers' servers are located abroad, transfers are carried out in accordance with KVKK Art. 9. Apart from legal obligations, your data is not shared with any other third parties.

5. Collection method and retention

Your data is collected electronically through the contact form and chat assistant on this website and kept for as long as the purpose of processing requires; after that it is deleted, destroyed or anonymized. Conversations that contain no contact details and no meeting are deleted automatically after 30 days.

6. Your rights

Under KVKK Art. 11, you have the right to

• learn whether your personal data is processed and, if so, request information about it,
• learn the purpose of processing and whether it is used in line with that purpose,
• know the third parties in Türkiye or abroad to whom it is transferred,
• request correction if it is incomplete or inaccurate, and deletion where the conditions are met,
• request that corrections and deletions be notified to third parties it was transferred to,
• object to an outcome against you resulting solely from analysis by automated systems,
• claim compensation if you suffer damage due to unlawful processing.

7. Applications

You can send your requests to [Application email address]. Requests are concluded within 30 days at the latest.